To create an unsubscribe report go to:

  • Menu E-mail Marketing System Bounce Back / Unsubscribe Management View Unsubscribe Reports
  • Select one or more mailing types. Hold the CTRL key and click to select multiple mailing list types.
  • Filter your results by one or more contact groups, date range for when the unsubscribe occurred, or a particular contact field to filter by. Once your filters are set, click the “Apply Filter” button 
  • The contacts displayed meet your filter criteria. Sort results by clicking on the column name. Click twice to change the sort order between Ascending and Descending. Use the three icons at the top right of this grid to:
    • Configure column order and visibility
    • Download the results as a .XLS file.
    • Download the results as a. CSV file. 
  • Using the buttons at the bottom of the page, you can manage your contacts, i.e. copy the contacts to a new contact group, or remove them from a single or all existing contact groups.

 

Change Contact Subscription Preferences 



To manually change a contact's subscription preferences, go to:

  • Menu E-mail Marketing System Bounce Back / Unsubscribe Management Change Contact Subscription Preferences
  • Enter the email address for the contact you wish to change the subscription preferences for. Click the “Update” button. Screen (B) is then displayed.
  • Update the contacts email address, email format (HTML or a Plain Text), and change subscription preferences for the contact. Click the “Save Updates” button to save your changes. 



Unsubscribe List Upload 

To manually unsubscribe a large list of contacts, go to:

  • Menu E-mail Marketing System Bounce Back / Unsubscribe Management Unsubscribe List Upload.
  • To unsubscribe a large number of contacts you can upload a .CSV file (An Excel file saved as a .csv) with a single column of email addresses and select the mailing types you want to unsubscribe those email addresses from. Browse your computer for your .CSV file, select the mailing types, and click the “Submit” button. 



Domain / Group Unsubscribe 

To change the subscription preferences for a complete or partial domain, go to:

  • Menu E-mail Marketing System Bounce Back / Unsubscribe Management Mass Subscription Changer 
  • Type or copy and paste in full or partial domain names. These should be separated by commas or by carriage returns. Optionally select contacts within one or more existing contact groups. Choose the subscribe or unsubscribe option and select the mail types you want to use for that action, then click the “Go” button.
  • NOTE: Be careful when you list domain name. It is best practice to type in the full E-mail domain name like @microsoft.com to avoid similar domains being unsubscribed. For example, typing in gateway.com would also unsubscribe addresses like newmediagateway.com or biblegateway.com etc.